Frequently Asked Questions - Web Edition for Competition Organisers

 

Q: Suggested procedure for installing the web edition.

A: It is recommended that you download and install the Web edition at the PC of the person who is going to be the competition Organiser. This is so that the install program can create appropriate program groups and shortcuts on their machine. You do NOT need to install this part of the program onto the web server.

Since the Organiser is the only person that will be using this component of the software you can install either to the local c: drive or to a network drive. We tend to recommend installing to a shared network drive only because the program folder would then usually be included in a network backup routine.

This initial installation program will install the Desktop (or client) software onto the PC or network. It also copies files and instructions for the web server component into appropriate folders. It will display a 'readme' file which gives detailed instructions on what and how to install onto your web server. We recommend that you print this information for reference.

The next step is to install the scripts onto your web server. Following the instructions in the readme should suffice, but if you do run into problems then there is extensive information on this page regarding possible problems and their suggested solutions.

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Q: How do I handle a 'Split' Round?

A: See the Desktop FAQ

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Q: Some Premiership (League Ladder) points have been deducted from a team. How do I adjust the League Ladder?

A: See the Desktop FAQ

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Q: How do I alter the Team names to display the ones I want?

A: See the Deskto pFAQ

For any changes you make to be visible on your web pages you will need to do an upload from the web interface program.

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Q: How do I alter the Venues to display the ones I want?

A: See the Desktop FAQ

For any changes you make to be visible on your web pages you will need to do an upload from the web interface program.

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Q: How do I register my copy of Footy Tipping Software?

A: See the Desktop FAQ

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Q: Can I pay via Direct Deposit?

A: See the Desktop FAQ

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Q: I had a whole bunch of people join on the web, their names were in the competitor list, but now they have disappeared!

or

I had some tippers change their password on the web, but now their new passwords aren't working.

A: This usually occurs because you have uploaded the competition settings before you have downloaded your new tippers or tipper password changes from the web site. It should be hard to do this if you are using the web interface, since there is protection built in and it will prompt you to download first. To fix the problem, simply download your new joined tippers and/or password changes by clicking on the update button, choosing the current roundís new tippers and/or choosing the password changes and clicking the download button. If your tippers and password changes import successfully (with no errors at all), then you should choose the upload tab and click the upload button to upload your tippers back to the web pages.

If an error occurs when you are downloading your new tippers, look through this FAQ for that error, fix it, then try to upload again after that.

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Q: I get "Error 4 - The scripts on the website are out of date" when I try to upload things to the web competition.
A:
This is because you have installed the latest edition of the program on your PC, but have not installed the latest version of the required scripts on your web server. You can not use last season's scripts for this season's competition and will need to install the latest version of the scripts. For instructions on installing the latest scripts please see the 'readme' file that you will find in the footy installation folder.

If your competition is being hosted by FTS then you will need to request we update your hosted site.

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Q - My Hosting service won't run install.pl to setup our Web edition
A: There are detailed instructions on what is done by install.pl here. These should allow you to get your competition running without the need to run install.pl on a server console.

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Q - My Rules aren't displayed on the websitepage or they don't reflect changes in my settings.
A:
The Rules page does not automatically upload or update when you change settings. You must generate (or regenerate) and/or edit the rules from the Rules Page section in the Web Interface Options screen.

The reasons the Rules are not automatically uploaded are:
1. If you have editied them and added some wording of your own then automatically regenerating them would overwrite your changes.
2. When the first upload is done to the website it is unlikely that you will have finished setting up your option, so any rules generated may be inaccurate.

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Q - I want to remove a report from the Reports page.
A:
To remove a Report you need to use the Administration page of the web site.

An easy way to get to the Administration page is to go to the Tippers page on the web site. The web address in your browser will end tippers.cgi or tippers.pl (depending on the type of web server). If you change the end of the line to admin.cgi or admin.pl
eg
http://www.yourname.com.au/cgi-bin/tipping/tippers.cgi becomes
http://www.yourname.com.au/cgi-bin/tipping/admin.cgi
or
http://www.yourname.com.au/scripts/tipping/tippers.pl becomes
http://www.yourname.com.au/scripts/tipping/admin.pl

and then press enter you should then be asked for your Administrator password - this is your Footy Organiser password. Entering it and clicking 'OK' will take you to the Administration page where your should click on the 'Delete a report from the Reports page' link.

On the 'Delete Reports' page simple select the report(s) you wish to remove and click onthe 'Delete Selected' button.

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Q - Why, after people join, can't they see themselves in the Tippers page?

A: This is usually because the organiser has opted to 'suspend newly joined tippers' as they join the competition. An organiser might do this so that he/she can vet potential tippers before allowing them to have access to the competition.

To grant access to 'suspended' tippers use the 'Competitor Maintenance' screen to remove their 'suspended' status. Select the tipper in question and press the 'Revive' button. Once an upload has occurred the tipper will be present in the Tipper page.

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Q: I manually inputted some tips to the desktop and saw a green tick beside the tipper's name. After uploading to the website, there was no green tick on the website making it look like that they didn't tip.

A: Tips are only ever downloaded from the web site, never uploaded. If you want to see a tick next to the tippers name then you would need to put the tips in via the web pages (you can use your Organiser password when asked for the Tipper's password). These tips will eventually end up in the Organiser program when you do a download. It is slower to enter tips this way, but is the only way you will see the green tick.

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Q - I cannot see Game History or Team History information on the web pages. Only this season's games are displayed.
A: The past results are only uploaded with the very first upload. If for some reason this failed then you will need to 'force' them to be re-uploaded.

To do this go to the Options screen in the Web Interface and then hold down the 'Shift' key and click the 'OK' button. Then click 'Yes' when asked if you want to upload.

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Q: How do I change the round cut-off times?
A: You may adjust the round cut-off times for any round by opening the Options screen in the web interface and selecting Cut-off times in the list on the left. Then simply alter the date/times as required.

A round will close when the server hosting your competition reaches the time shown in 'Server date/time' column.

The 'Display date/time' and 'Display Time Zone' is the information actually shown to your tippers - this allows the server to be in a different time zone than your tippers. Please click on the Help button on the Options screen for further details.

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Q: How do I run a competition on the Finals?

A: You can either run a seperate competition on the finals, or continue your regular competition through the finals. For more detail see our Finals competition instructions.

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Q - Manually downloading and uploading your files
A: You may choose to download or upload from the web pages themselves:
if the Web Interface cannot connect to your competition on your web site;
if you have chosen to disable the automatic upload/download option in your Interface;
if you are not on the machine where the copy of the Interface resides;
or if you want to upload a filename with more than eight characters.

Instructions for manually downloading and uploading are given here.

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Q - I didn't find the answer that I was looking for. How do I contact you?
A: First, you may wish to have a look at our Desktop edition FAQ and/or our Web Edition Technical FAQ. For more info on PERL for UNIX visit www.perl.com. If you have a Windows server, the most useful source of information we have found is the FAQ page at www.activestate.com, or otherwise you can find our contact details here.

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