Frequently Asked Questions - Web Edition for Competition Organisers

 

Q: Suggested procedure for installing the web edition.

A: It is recommended that you download and install the Web edition at the PC of the person who is going to be the competition Organiser. This is so that the install program can create appropriate program groups and shortcuts on their machine. You do NOT need to install this part of the program onto the web server.

Since the Organiser is the only person that will be using this component of the software you can install either to the local c: drive or to a network drive. We tend to recommend installing to a shared network drive only because the program folder would then usually be included in a network backup routine.

This initial installation program will install the Desktop (or client) software onto the PC or network. It also copies files and instructions for the web server component into appropriate folders. It will display a help file page which gives detailed instructions on what and how to install onto your web server. We recommend that you print this information for reference.

The next step is to install the scripts onto your web server. Following the instructions in the help file should suffice, but if you do run into problems then there is extensive information on this page regarding possible problems and their suggested solutions.

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Q: A Tipper has forgotten their password. How do I reset it?

A: You can either do this on the web pages or in the Organiser program.

On the web page you should click on the Tipper's name in the list of tippers and use your Organiser password when asked for the Tipper's password. On the next screen click on the link to 'Change Password'. Use your Organiser password as the 'old' password and enter a new password (twice) for the tipper. Then tell the tipper what the new password is, and if they don't like it they can change it in a similar manner to the above.

Or you could right-click on their name in the Tipper List, then select Change Password. Enter a password (eg '1234') and select the option to Force password change on next login. Do a synchronise to update the web pages and inform the tipper that their password is now '1234' and when they first use it successfully they will be prompted to enter a new password.

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Q: How do I alter the Venues to display the ones I want?

A: See the Desktop FAQ

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Q: How do I register my copy of Footy Tipping Software?

A: See the Desktop FAQ

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Q: Can I pay via Direct Deposit?

A: See the Desktop FAQ

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Q: I manually inputted some tips to the desktop and saw a green tick beside the tipper's name. After synchronising with the website, there was no green tick on the website making it look like that they didn't tip.

A: Tips are only ever downloaded from the web site, never uploaded. If you want to see a tick next to the tippers name then you would need to put the tips in via the web pages (you can use your Organiser password when asked for the Tipper's password). These tips will eventually end up in the Organiser program when you do a synchronise. It is slower to enter tips this way, but is the only way you will see the green tick.

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Q: I get "Error 4 - The scripts on the website are out of date" when I try to connect to the web competition.
A:
This is because you have installed the latest edition of the program on your PC, but have not installed the latest version of the required scripts on your web server. You can not use last season's scripts for this season's competition and will need to install the latest version of the scripts. For instructions on installing the latest scripts please see the help page that was displayed when you installed the program.

If your competition is being hosted by FTS then you will need to request we update your hosted site.

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Q - My Hosting service won't run install.pl to setup our Web edition
A: There are detailed instructions on what is done by install.pl here. These should allow you to get your competition running without the need to run install.pl on a server console.

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Q - My Rules aren't displayed on the websitepage or they don't reflect changes in my settings.
A:
The Rules page does not necessarily upload or update when you change settings. You must select the appropriate options from the Rules Page section in the Web Competition section of the Options screen.

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Q - I want to remove a report from the Reports page.
A:
To remove a Report you need to use the Administration page of the web site.

An easy way to get to the Administration page is to go to the Tippers page on the web site. The web address in your browser will end tippers.cgi or tippers.pl (depending on the type of web server). If you change the end of the line to admin.cgi or admin.pl
eg
http://www.yourname.com.au/cgi-bin/tipping/tippers.cgi becomes
http://www.yourname.com.au/cgi-bin/tipping/admin.cgi
or
http://www.yourname.com.au/scripts/tipping/tippers.pl becomes
http://www.yourname.com.au/scripts/tipping/admin.pl

and then press enter you should then be asked for your Administrator password - this is your Footy Organiser password. Entering it and clicking 'OK' will take you to the Administration page where your should click on the 'Delete a report from the Reports page' link.

On the 'Delete Reports' page simple select the report(s) you wish to remove and click onthe 'Delete Selected' button.

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Q - Why, after people join, can't they see themselves in the Tippers page?

A: This is usually because the organiser has opted to 'suspend newly joined tippers' as they join the competition. An organiser might do this so that he/she can vet potential tippers before allowing them to have access to the competition.

To grant access to 'suspended' tippers use the Tipper List screen to remove their 'suspended' status. Select the tipper in question and press the 'Edit Tipper' button, then uncheck 'Suspended' on the Competition tab. Once a synchronise has occurred the tipper will be present in the Tipper page.

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Q: How do I change the round cut-off times?
A: You may adjust the round cut-off times for any round by opening the Options screen and going to the Web Competition -> Cut-off Times section. Then simply alter the date/times as required.

You should set your Time Zone to the time zone of the majority of your tippers as this is the time that will be displayed on the web pages.

The cut-off time for each round has been defaulted to ten minutes before the kick-off of the first game of the round. The times displayed in the column on the Cut-off Times screen is based on the Time Zone selected.

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Q - Manually downloading and uploading your files
A: You may choose to download or upload from the web pages themselves:
if the Web Interface cannot connect to your competition on your web site or
if you have chosen to disable the automatic upload/download option in your Interface.

Instructions for manually downloading and uploading are given here.

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Q: How do I run a competition on the Finals?

A: See the Desktop FAQ

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Q - I didn't find the answer that I was looking for. How do I contact you?
A: First, you may wish to have a look at our Desktop edition FAQ and/or our Web Edition Technical FAQ. For more info on PERL for UNIX visit www.perl.com. If you have a Windows server, the most useful source of information we have found is the FAQ page at www.activestate.com, or otherwise you can find our contact details here.

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