 |
 |
  |
 |
 |
|||
|
Support : Desktop Edition FAQ |
Q: What version of the software am I running and how do I get to the latest release? A: To find out what version of the software you are running log into the software as the organiser. Across the top of the screen you will see the words File, Tipper, Organiser and Help. Click on Help, then choose About. The about screen shows you which version you are running. You can check if you have the latest version of Footy Tipping Software and download an upgrade if required on the updates page. Q: How do I alter the Team names to display the ones I want? A: In the main Organiser program please go to the Options screen, then select the 'Database' section on the left hand side. Click on the 'Team Names...' button and make the required changes. Q: How do I alter the Venues to display the ones I want? A: In the main Organiser program please go to the Options screen, then select the 'Database' section on the left hand side. Click on the 'Venues...' button and make the required changes. If you are running an NRL competition and wish to change all instances of 'Telstra Stadium' to 'ANZ Stadium' then we have released a small update program. Q: How do I register my copy of Footy Tipping Software? A: You can't register via this website. To register your copy of the software you will need to fill in the registration form within the program - Click on the menu item Organiser then Register then the Order/Pay button. This will display a screen where you can input your name & address details and payment details (if required). Once completed you can either email the information to us, or you can print it out and post or fax it to us - our address and fax number is on the printed form. We try to process registrations within 1 working day of receipt. We will send you your registration number via email, or if you haven't supplied an email address, via post. Q: Can I pay via Direct Deposit? A: Yes, but with the possibility of more than one deposit being credited to our bank account on a day we ask you to do the following so that we can successfully track your payment and issue your Registration code as soon as possible. Please print out the Registration information from within the program - Click on the menu item Organiser then Register then the Order/Pay button. This will display a screen where you can input your name & address details. Please also select the payment option of 'Already Paid' and then print the form. After printing you should write on it "I wish to pay by Direct deposit" and then fax it to us - our fax number is on the printed form. We will email you with our bank account details and a reference number that you must use when making the deposit so we can track your payment. After your payment is received we will process the registration form that you have faxed and email you your registration code. Q: How can I get the results emailed to me each week so I don't need to search high and low for them? A: You can get the results emailed to you by heading to our newsletters page. On this page you will be able to subscribe to any of four lists including the results for the AFL and NRL. We recommend that you go and have a look as all the lists are useful. Alternatively, you can also download the results each week from our results page. Q: I forgot to enter a person's tips last week, how get I put them in? A: To enter their tips for a past round, double click on their name in the Competitors list in the same way as you would to enter their tips for this week. You then click on the down arrow next to the round number which will take you back one round and enter that competitor's tips. These tips will not get processed until you either enter the coming weeks results or reprocess the previous weeks results by clicking on the 'Recalculate' button on the Results screen. Q: How do I alter tips in a past round? A: To alter tips for a past round, double click on the tipper's name in the Competitors list in the same way as you would to enter their tips for this week. You then click on the down arrow next to the round number to get back to the required round and enter/alter that competitor's tips. These alterations will not get processed until you either enter the coming weeks results or reprocess the previous weeks results by clicking on the 'Recalculate' button on the Results screen. A: To tip a draw in a game click on the 'v' between the 2 teams. You can only tip a draw if this feature has been enabled in the Scoring section of the Options screen. Q: How do I handle a 'Split' Round? A: Sometimes a round is split over two weekends or a mid-week game and a weekend (eg Anzac Day). You can allow your tippers to change their tips for the second part of the split round by following these instructions. Q: We have people who want to send in their tips via email, is there an easy way we can do that? A: By far the easiest way to receive tips via email is by using our FREE email add-on. This will make receiving and entering tips that have been emailed to you a great deal easier. Q: Is there a report listing the End of Season prize winners? What if we have a tie for any of our prizes? A: There isn't a specific report, but the Competition Ladder for the final round should show the amounts of your End of Season prizes at the bottom and it will obviously list your winners up the top. If there is a tie for one of the prizes then you have two choices (which you really should have thought about at the start of the season) - either using a tie-breaker or sharing the prize(s).
* Countback - The tipper who tipped the most
individual rounds completely correct will be the prize winner. Q: How do I run a competition on the Finals? A: You can either run a seperate competition on the finals, or continue your regular competition through the finals. For more detail see our Finals competition instructions. Q: A competitor has forgotten their password, is there a way I can give them a new one? A: The organiser can change any competitors password. First, log into the software and go to the Competitors Screen. From there, double click on the person who has forgotten their password. Once the tips screen appears you will notice the padlock on the button bar will have become available. Click on that button and enter a new password for that person. You will then need to let them know what you have changed their password to. Q: I am the organiser of our tipping competition but have forgotten my password, what do I need to do to get back in? A: Unfortunately, we cannot publish the answer to this one as the ramifications could be catastrophic! :-) If you need the answer to this one please give us a call on 03 9533 0444 or contact us. Q: Tipping the Season 'up front'? A: Some competitions tip the whole season before the first game. Tips are normally handed in on a tipping card or sheet. The program can happily deal with this situation, though when it comes to entering tips for the whole season up front, there is a slow way and a quick way. The slow way is to use your mouse! The quick way is as follows: 2. Grab a tipping sheet - From the list of competitors locate your tipper and double-click on their name - you can sort the list alphabetically by clicking on the 'Name' column heading. Alternatively you can quickly find a tipper by using the 'Filter' button (or press ALT + F) then type in the first letter of the surname (and firstname) and hit 'Enter' - this will limit the list of tippers to those who match your 'filter'. If their is only one match it will take you straight into the Tip Entry screen. 3. To enter tips quickly we recommend using the keyboard. if the
home team has been selected in the first game press the number '1'
or for the away team press the number '2'. Then press '1' or '2'
for the selection in the second game etc etc. 4. When tips for the first round have been entered, do NOT click on OK or press 'Enter', but instead click on the 'Up' arrow next to the round number at the top of the tip entry screen. This will take you to the next round. 5. Repeat steps 3 & 4 until you have entered tips for the whole season for one tipper, then click on the OK button when tips for the final round have been input. 6. Go to step 2. Q: As soon as I try to run the install I get an error message - "Could not initilize instalation - System DLLs corrupt or missing. Access is denied." A: This message is caused because your anti-virus/anti-spyware program is blocking the install program. Users have specfically reported this problem with Trend Micro PC-cillan Internet Security Suite. In order for the install to succeed you need to allow it to run. You can do this either by clicking on the 'Always Ignore' button on the pop up that may appear at the time as the error. Alternatively you need to go into the PC-cillan 'Main Console', select 'Virus & Spyware Controls', select 'Protection Against Spyware' and click on the green tick that say 'On and select 'Off'. Then re-run our installation file. After you have installed our program you may wish to turn 'Protection against Spyware' back on. Q: Missing or corrupt AUTOEXEC.NT when trying to run the program. A: On starting the program you get the following (or similar) error message:
This problem is caused by the fact that you no longer have the file called 'autoexec.NT' in your C:\Winnt\System32 or C:\Windows\system32 folder (depending on your version of Windows). This file is required for running 16-bit programs (which our software is), but is sometimes removed by virus or anti-adware removal programs if something has infected it (and sometimes for no good reason at all). Rather than clean the file they seem to just to delete it. There are two ways to fix the problem:
For further information on this error (especially on Windows XP) you may wish to read the article at this address. Q: I get "Error 611:3051 Couldn't open file C:\fts200x\tipping.mdb" when trying to start the program? A: This usually occurs when the IT Dept installs the program and it all seems to work fine. But the next time you try and start the program you get the above error. This is caused by a permissions problem. Your user profile does not have the required permissions to some of the files in the footy folder. You will need to ask some-one with admin permissions to allow your profile full-control on the files in the footy folder. Q: Our league ladder appears to be different from what the newspapers show, has something gone wrong? A: Any number of things can have happened here to cause the ladder to appear in a different order to the media. First thing for you to do is get a second opinion, as the paper you are looking at may be incorrect (this has happened many times in the past). If that is not the problem you should go back through the results you have entered for the year. Check the games involving the teams that appear 'out of place' on the ladder, as this normally happens in pairs. Q: Some Premiership (League Ladder) points have been deducted from a team. How do I adjust the League Ladder in the A: Log into the software as Organiser and go to the 'Options' screen. On the left-hand side, select 'Database' (or 'Add-ons' if there is no 'Database' option). On the Database screen select the 'League Ladder' button. Enter the number of points to be deducted against the appropiate team and then click OK. The points will be deducted the next time results and entered or re-calculated on the 'Results' screen. Q: I would like to download the software but need to transfer the file to a different computer, is there some way to make this easier? A: You can download four individual files from our web site that will fit onto separate disks enabling you to move it to a different computer. See our separate disks page for more information. Q: I want to reduce network traffic and the amount of time it is taking to use the software across the network. Can I do this? A: Yes, there is a file called client.exe that achieves this. For more information and to download click here. If you had a disk sent out to you client.exe will be on it. Once you have this file you should copy it into the footy folder. Alternatively, if you have a web server, you might want to consider using the web edition to run the competition on your intranet. Q: Help! I've lost all my data and I don't have a copy of everyone's tips! A: Don't panic! There is a simple way to get your competition up and running without knowing all your tippers tips. As long as you have a copy of the Competitor Ladder for the last round (with all the scores for preceding rounds), just follow the instructions on our catch-up page. Q: I didn't find the answer that I was looking for. How do I contact you? A: Find our contact details here.
|
|||
